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IT and Phones Support

Computers and Network Support

Tips for Entering A Ticket

Enter a Subject-line in the Email: Provide a quick, specific summary.

Example: “Cannot Print to Main Office Printer”

Provide Details: Provide as much detail as possible in the body of your email.

Example: Has the problem happened before? Was there an error message that appeared?

Whenever possible, attach screenshots of the problem, the error messages you receive, etc.

Include the steps you’ve already taken to try to resolve the issue.

Example: Did you reboot the computer?

Email the Help Desk

  1. Send an email to nsnhelp@nextstepnetworking.com.
  2. Briefly describe the problem in the subject-line of the email.
  3. In the body of the email, provide more details of the problem & how frequently it is occurring, and the best call-back number. Attach any relevant screenshots.
  4. You will receive automated emails confirming submission of your ticket. Reply to these emails as needed to provide additional information.
  5. You’ll know the issue is resolved when you get an email notification that the ticket is closed.

Call the Help Desk

  1. Call 513-792-3400.
  2. Press 1 for service.
  3. Speak to a technician to place a service ticket.

Desk Phones and Voice Mail Support

For ShoreTel or Mitel-branded phones or voicemail support, Contact Andrew Wilson at extension 1218 or email awilson@cityofoxford.org.