Table of Contents
Computers and Network Support
Tips for Entering A Ticket
Email the Help Desk
- Send an email to firstname.lastname@example.org.
- Briefly describe the problem in the subject-line of the email.
- In the body of the email, provide more details of the problem & how frequently it is occurring, and the best call-back number. Attach any relevant screenshots.
- You will receive automated emails confirming submission of your ticket. Reply to these emails as needed to provide additional information.
- You’ll know the issue is resolved when you get an email notification that the ticket is closed.
Call the Help Desk
- Call 513-792-3400.
- Press 1 for service.
- Speak to a technician to place a service ticket.
Desk Phones and Voice Mail Support
For ShoreTel or Mitel-branded phones or voicemail support, Contact Andrew Wilson at extension 1218 or email email@example.com.